FREQUENTLY ASKED QUESTIONS

Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come to us to get your vehicle repaired. We will do the rest.

Absolutely. We generally order your vehicle's parts at the time we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. 

Yes. Just let your advisor know what other work you would like, so that he or she can make the necessary arrangements. 

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide pickup and delivery service.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. 

You will be notified when your vehicle is ready to be picked up. Feel free to call or email your advisor during the repair process if you have questions or concerns.

Yes. We guarantee all repairs with a lifetime warranty. 

The amount of deductible that you will be responsible for is determined by your insurance policy. If you are not sure about your deductible, you can call your insurance agent. 

It will be your responsibility to pay us when you pick up your vehicle. If you are not sure about your deductible, you can call your insurance agent.

The easiest and most convenient way to pay for your portion of the repairs of your vehicle is with a major credit card. We accept Visa, MasterCard and Discover. Of course, cash and checks are always welcome. 

Parts that wear out and need replacement with time and use (i.e., tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on the actual miles covered by your vehicle. 

Recommendations and precautions in the first 30 days

DOs

Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean and fresh water

Wash your vehicle in the shade

DON'Ts

Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface

Do not "dry wipe" your vehicle. Dry wiping can scratch the finish

Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days

Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface

Do not spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish

Do not scrape ice or snow from the newly painted surface

B: Recommendations and precautions in the first 90 days

DON'Ts

Do not wax or polish the vehicle. This will allow the finish to dry and harden completely